Resolved -
This incident has been resolved.
Feb 6, 08:27 UTC
Investigating -
Currently you may see issues with: -files.imunify360.com availability; -installation and license activation; -Imunify360/AV UI stats loading.
In error log following records can be found: WARNING [2026-02-05 10:37:49,195] defence360agent.files: Files update failed with error: urllib/http error while updating files, url: https://files.imunify360.com/static/php-immunity/v1/description.json, err: HTTP Error 504: Gateway Time-out, try: 8 WARNING [2026-02-05 10:38:25,574] defence360agent.files: Files update failed with error: urllib/http error while updating files, url: https://files.imunify360.com/static/php-immunity/v1/description.json, err: HTTP Error 504: Gateway Time-out, try: 9 ERROR [2026-02-05 10:39:06,441] defence360agent.files: Failed to update files [None] with error: urllib/http
Feb 6, 05:47 UTC